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Use the form and it lands in our inbox with a reference, answered by a person. No chatbot.

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If it is about an open ticket or order, include the reference number.

Want a quicker reply?

The form is the best route for anything with detail . a repair, a build, an order. It gets a reference and a written answer.

For a short question, DM us on Instagram. It is usually the fastest way to get a person.

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Faster routes

Repair or upgrade
Submitting a service request is faster than messaging. It captures everything we need in one pass.
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Every repair, its estimate and its full update history sit in your account. Check there before asking.
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Build consultations start with a request so we capture your play style and field limit.
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Read the standards first, then apply. Applications are reviewed in batches.
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Airsoft equipment is sold and serviced for lawful recreational use by purchasers aged 18 and over. Product notices. Service area and contact details are pending owner confirmation before launch.