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Reviews

What customers say.

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  • HPA diagnosed and fixed in minutes!

    I spent months trying to troubleshoot my Hi-Capa on my own with no luck. I brought it in for technical service, and within minutes, Reaper pinpointed the exact issue—a cracked blowback nozzle—and got it repaired. Absolutely top-tier diagnostic skills and quick work. I couldn't be happier to have my build back up and running smoothly. Highly recommend Black Phantoms Airsoft for any repair or tech work!

    MVOSep 3, 2026

  • The Reason I Play

    These folks are the reason I play now. After coming back in January of 2026 I met these lovely guys and haven’t stopped playing since.

    SchizoSep 2, 2026

  • A+

    When I made my first custom Capa. It had a few quirks. Reaper had it figured out and functional in only a few minutes. Definitely knows his way around a Capa

    KableSep 2, 2026

  • Them big bois

    Very badass team and even better tech help

    DebroSep 2, 2026

  • Found what two shops missed

    My Hi-Capa stopped locking back and kept short-stroking. Two places told me to just replace the whole blowback unit. These guys found a worn valve and a hop-up that was not sealing, sent me photos of both, and the invoice came in at the number on the estimate. Shoots more consistently now than the day I got it.

    Marcus W.Aug 28, 2026

  • Honest even when it cost them

    Sent in a pistol expecting a big bill. They came back and said the internals were fine and it needed a clean and a new recoil spring, then charged me for exactly that. Easiest decision to send them the next one.

    Vic R.Aug 28, 2026

  • Built to my field limit, not a parts list

    I told them what my field caps at and what I wanted the gun to do. Instead of selling me a shopping list they came back with what they would change and why, and talked me out of one part I had asked for. It arrived with the chrono numbers written down. Nobody has ever handed me that before.

    GhostAug 28, 2026

  • Hop-up work made the difference

    Was ready to buy a new gun because I could not hold a group past twenty yards. They matched a bucking and nub to the barrel, fixed the air seal, and it is a different pistol. Cost me a fraction of what I was about to spend. They explained every change instead of just handing it back.

    Devin C.Aug 28, 2026

  • They tell you before, not after

    Drove in from out of town so I cared about the timeline. Got an update at every stage, including the one where a part was back-ordered, which I heard about before the date rather than after it. Turnaround landed exactly where they said it would. That is the whole reason I will use them again.

    Sam O.Aug 28, 2026

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